Customer Service

 In order to streamline Simeon Tuitt® Home Automation support questions and better serve you, we utilise live chat with a support ticket system, so any conversations you have with our live support team areattached to any tickets you open so our support tean can pick up on your history with us for quick resolve to your questions and support ticket.

If you see the online or agent avilable sign on the page you can message one of Simeon Tuitt Direct support team in real time and have a real time conversation through instant messaging, call or video chat.

If you see the offline message on the page you can send an offline message which will open a support ticket and one of the support team will reply ithin business hours Monday - Friday, tickets opened on weekends will be responded to on a weekday in business hours.

For your reference we provide complete achives and history of all your support requests opened, a valid e-mail address is required when sending an online live chat message or offline message.

 

Privacy

Simeon Tuitt® Home Automation is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to supportteam@simeontuitt.co.uk with "Unsubscribe Me" as the subject line. Simeon Tuitt® Home Automation does not sell, trade or rent your personal information to others.

Shipping

You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Returns

All sales are final.